We do provide 24/7 support via Live Chat and Ticket System.
We provide equal support for all our clients and all of the clients' requests are treated with the highest priority.
The Live Chat support is used for some urgent issues to address the quickly or users may contact us via the ticket and response time here is 2 hours. Surely, there may be cases that require some further escalation to upstream providers or to some other departments and such cases may need more time, however, we would like to assure you that we treat each case with top priority.
You can submit a ticket without registration; however, we advise creating an account first to have the opportunity to manage your support tickets.
Our Support Center offers the ability to send tickets to our support team in a secure and easy manner. In order for us to provide you with fast assistance, please fill in the corresponding fields with your BlueBird username and email address when submitting a ticket. You can expect a reply within 2 hours.
Usually, our response time is much quicker than this; however, some tickets may require more time to be processed depending on the case and details and on the complexity of the issue.